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It is the policy of Mistral Maritime Agency LLC to provide the customer
with qualified, certified and medically fit seafarers, in accordance with
national and international rules and regulations, who consistently and
continuously meet the requirements of our customers.
The policy in the field of quality
is the provision of high quality of the services provided, which also ensures
the satisfaction of customers needs in compliance with national standards.
Policy in
the field of quality is aimed at continuous improvement of service.
Accordingly, we achieve customer satisfaction and continuous control and
improvement of its efficiency by the following actions :
•Compliance with applicable statutory requirements, international
legislation and national requirements;
•The agency is responsible for providing the seafarer with a service in
accordance with the MLC 2006, providing seafarers with accommodation on board
and a safe working environment.
•Monitoring and measuring the adequacy of the services provided.
•Continuous study of the requirements of interested parties and their satisfaction;
•Increasing staff motivation;
•Creating a comfortable environment;
For the implementation of the
quality policy, the organization has defined goals and strategic directions. To
properly implement the goals and strategy, the organization uses a quality
management system. which aims to improve the quality of service and, therefore,
customer satisfaction.
The provisions and obligations
stipulated in the quality policy apply to all personnel involved in the quality
management
system
and affect the functioning and effectiveness of the Quality Management System.
The quality policy (as well as the
quality objectives) is subject to annual monitoring and, if necessary,
additions or corrections will be made.
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